OFFICE PRAGMATICS LLC
TERMS OF SERVICE, PRIVACY NOTICE & REFUND POLICY
Last updated: July 5 2025
1. Definitions
“Company,” “we,” “us,” or “our” – Office Pragmatics LLC, a Pennsylvania limited-liability company.
“Services” – our VSTO (Visual Studio Tools for Office) add-ins, related websites, documentation, support and any other products or services we provide.
“Subscription” – the plan granting you time-limited access to the Services in exchange for payment of applicable fees.
“You” or “Customer” – the individual or legal entity entering into these Terms or using the Services.
2. Acceptance of the Terms
By installing, accessing or using any part of the Services you agree to be bound by these Terms in full. If you do not agree, do not install or use the Services.
3. Changes to the Services or the Terms
We may modify the Services or these Terms at any time. Material changes will be posted on our website or otherwise communicated to you and take effect on the date indicated. Continued use after that date constitutes acceptance of the revised Terms.
4. Eligibility & Account Security
You must be at least 18 years old and able to form a binding contract.
You are responsible for safeguarding account credentials, license keys and devices linked to your Subscription.
Notify us immediately of any unauthorized use or security breach.
5. License Grant & Permitted Uses
Subject to timely payment of all fees, we grant you a non-exclusive, non-transferable, revocable, limited license to install and use the object-code version of the Services on the number of devices allowed by your Subscription solely for your internal business or personal-productivity purposes.
6. Ownership & Intellectual-Property Rights
All right, title and interest in and to the Services—including software, source code, user-interface design, documentation and trademarks—belong exclusively to Office Pragmatics LLC or its licensors. No rights are granted except as expressly stated.
7. Subscription Plans, Fees & Payment
Billing. Subscriptions are sold on a monthly or annual basis and renew automatically until cancelled. You authorize us (or our payment processor) to charge the applicable fees plus taxes each billing cycle.
Price Changes. We will give at least 30 days’ notice of any price change.
Non-Payment. Failure to pay may result in suspension or termination of access.
8. Refund Policy
If you are dissatisfied for any reason, you may request a refund within fourteen (14) calendar days of the initial purchase or renewal—regardless of Subscription term.
Limit. One refund per customer. After the refund, your license key is deactivated and access terminates.
How to request. Email [email protected] with your order ID and “Refund Request” in the subject line. Approved refunds are credited to the original payment method within ten (10) business days.
9. Acceptable-Use Restrictions
You agree not to:
Reverse engineer, decompile or disassemble the Services.
Share, resell, sublicense, rent or lease license keys or the Services.
Use the Services to violate law, infringe intellectual-property rights or transmit malicious code.
Circumvent any usage limits or activation controls.
Excessively or abusively use the Services beyond normal usage patterns, including any use that degrades performance or impairs the Services for others or results in the Company incurring excessive costs.
We may investigate any suspected violations and, at our sole discretion, suspend or terminate your access to the Services at any time and without notice if you violate these restrictions or otherwise engage in abusive or excessive use.
10. Third-Party Services, Links & Integrations
The Services interoperate with Microsoft Office and may link to third-party platforms. Your use of those platforms is governed solely by their terms; we disclaim all liability arising from such use.
11. Disclaimers
As-Is. The Services are provided “as is” and “as available,” without warranties of any kind, express, implied or statutory.
No Guarantees. We do not guarantee that the Services will meet your requirements, operate uninterrupted, be error-free or preserve the integrity of your files or hardware. You assume all risk for installing and using the Services, including any effect on data, documents, computers, devices or peripherals.
Beta Features. Experimental features are provided without warranty and may change or be removed at any time.
Some jurisdictions do not allow exclusion of certain warranties; these exclusions apply only to the maximum extent permitted.
12. Limitation of Liability
To the fullest extent permitted by law, Office Pragmatics LLC and its affiliates will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, business opportunities, or physical damage to computers, devices or other hardware, arising out of or relating to the Services or these Terms—even if advised of the possibility.
Without limiting the foregoing, we are not responsible for any corruption, alteration, deletion or other damage to files, data, computers, storage media or hardware that occurs while you use the Services.
Our total liability for all claims in the preceding twelve (12) months will not exceed the amount you paid for the Services during that period.
13. Indemnification
You will defend, indemnify and hold harmless Office Pragmatics LLC, its officers, directors, employees and agents from any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of your (a) use of the Services, (b) violation of these Terms, or (c) infringement of any right of another.
14. Governing Law, Venue & Arbitration
Governing Law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, excluding conflict-of-laws rules.
Arbitration. Any dispute relating to these Terms or the Services will be resolved by binding arbitration under the American Arbitration Association Commercial Arbitration Rules. Venue and seat: Philadelphia County, Pennsylvania. Judgment on the award may be entered in any court of competent jurisdiction.
Opt-Out. You may opt out of arbitration within thirty (30) days of first accepting these Terms by emailing [email protected] with “Arbitration Opt-Out” in the subject line.
Class-Action Waiver. All claims must be brought individually; class or representative actions are prohibited.
15. Privacy Notice
Our VSTO add-ins run entirely on your local Microsoft Office installation. We do not collect, transmit or store your documents, formulas or other user-generated content on our servers.
15.1 Personal Data We Collect
License & activation data. License key, activation timestamp and a device hash, used to verify legitimate usage.
Support communications. Messages you send us are retained until resolved and then archived for up to thirty-six (36) months.
Website analytics & cookies. We use strictly necessary cookies for site functionality and limited analytics cookies (e.g., Google Analytics) to understand aggregate site usage.
15.2 International Transfers
Your personal data may be stored or processed in the United States. For users in the European Economic Area, Switzerland and the United Kingdom, we transfer data pursuant to the European Commission’s Standard Contractual Clauses (and their UK equivalents) to provide appropriate safeguards.
15.3 Your Rights (EEA/UK/Switzerland)
You have the rights of access, rectification, erasure, restriction, objection and portability over your personal data, subject to legal limits. To exercise these rights, email [email protected]. We respond within thirty (30) days.
16. General Provisions
Entire Agreement. These Terms constitute the entire agreement between you and Office Pragmatics LLC regarding the Services.
Assignment. You may not assign your rights without our written consent; we may assign these Terms in connection with a merger, acquisition or sale of assets.
Severability. If any provision is found unenforceable, the rest remains in effect.
Waiver. Failure to enforce a provision is not a waiver of future enforcement.
Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control.